Terms of Service

Effective 1 June 2026

1. About CarPoolist

CarPoolist is a peer-to-peer (P2P) carpooling platform that connects drivers with empty seats to passengers travelling the same way. It is a cost-sharing service, not a commercial taxi or transport service. We provide the technology that connects riders; we do not own vehicles or employ drivers.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract to use CarPoolist. By creating an account you confirm that the information you provide is accurate and that you will keep it up to date.

3. Cost sharing, not profit

Drivers may only recover a fair share of trip running costs (fuel, wear and tear). The estimated cost is split between the driver and passengers. Drivers must not use CarPoolist to earn a profit or operate a commercial taxi service. Doing so may result in suspension or removal from the platform.

4. Fares and platform fee

The shared trip cost is estimated from distance and the vehicle\u2019s fuel type and is split equally among occupants. A platform fee of \u20b920 per booking (\u20b915 for verified students) applies and is non-refundable once a ride is completed.

5. Driver responsibilities

Drivers must hold a valid driving licence, valid vehicle registration and insurance, and complete document verification before offering rides. Drivers are responsible for the roadworthiness of their vehicle and for complying with all applicable traffic and transport laws.

6. Passenger responsibilities

Passengers must provide accurate pickup and drop details, be ready on time, and behave respectfully. Payment must be completed through the app. Cash side-payments outside the platform are discouraged and are not covered by our policies.

7. Bookings and cancellations

A booking is confirmed when the driver accepts a seat request and payment is authorised. Cancellation refunds: 100% if cancelled more than 24 hours before departure, 50% if cancelled 6\u201324 hours before, and 0% within 6 hours. Repeated cancellations may affect your standing.

8. Conduct and safety

Harassment, discrimination, intoxication, dangerous driving, and any illegal activity are strictly prohibited. Use the in-app SOS and emergency contacts if you feel unsafe. We may suspend or ban accounts that violate these rules.

9. Payments

Payments are processed by our payment partner (Razorpay). We do not store your full card details. You authorise us to charge the applicable fare and platform fee for rides you book.

10. Limitation of liability

CarPoolist is a technology platform that facilitates connections between users. We are not a party to the transport arrangement between driver and passenger and are not liable for the acts or omissions of any user, to the maximum extent permitted by law.

11. Changes to these terms

We may update these terms from time to time. Continued use of the app after an update means you accept the revised terms.

12. Contact

Questions about these terms? Reach us via Help & support in the app.