Delete your CarPoolist account

CarPoolist is a carpooling app by Precognizion. You can delete your account at any time.

In the app

1. Open CarPoolist and sign in.
2. Go to Settings → Delete account.
3. Confirm. You are signed out and your account is deleted straight away.

You cannot delete your account while a ride is booked or under way: complete or cancel it first. Redeem any RidePoints before deleting; points left in the wallet are given up.

Without the app

Email [email protected] with the subject “Delete my account” and the phone number you signed up with. We confirm by SMS or call to that number and delete the account within 7 days.

What is deleted

• Your name, phone number, email, photo, city and gender
• Driving licence, vehicle RC and student ID documents and numbers
• Your vehicles, emergency contacts, saved searches and carpool group memberships
• Your login, so the phone number can sign up again as a new account

What is kept, and why

• Records of rides, RidePoints wallet transactions and payments, without your name or contact details, as required for accounting and tax (kept up to 8 years)
• SOS alerts and messages sent to other riders, for safety investigations (kept up to 3 years)